Frequently Asked Questions
Everything you need to know about shopping with Chatham.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 business days of receipt.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Chatham, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton, recycled polyester, or responsibly sourced wool.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.